As many music fans as possible should be able to visit our festival. Therefore, we make every effort to ensure that our guests with disabilities can also enjoy a relaxed and unforgettable festival visit. In perspective, we want to make our festival better and more accessible year after year. We are always happy to receive ideas and suggestions at barrierefrei@meraluna.de. 

Arriving by car

If you plan to arrive by car, you have the option of parking very close to the Special Needs Camp or staying on the Special Needs Camp if you are sleeping in your car. Day visitors or people who are not staying overnight on site can also park here.

Please note that only one vehicle is permitted per group.

To take advantage of this offer, please fill out our registration form under the "Registration" section.

If you are arriving by car, please contact us, and we can suggest an alternative to the general drop-off and pick-up parking lot.

Arriving by train

At Hildesheim train station there is step-free access, tactile guidance systems, a loudspeaker system and a digital train indicator.

Shuttle from Hildesheim train station to the festival site

We've arranged a shuttle bus from Hildesheim train station to the festival grounds. Some vehicles have ramps. If a bus doesn't have one, the next one will arrive promptly.

Further general information on how to get there can be found HERE.

For the M’era Luna Festival you need a regular festival pass, which you can easily buy in our ticket store.

If you have a "B", "H" or "Bl" in your disabled pass, you can take an accompanying person to the festival free of charge - they don't need their own festival pass. 
 

To ensure you have a pleasant festival experience, we want to ensure that there is enough space and adequate restroom facilities at the Special Needs Camp.

Therefore, registration to use the Special Needs Camp is mandatory starting this year.

Please note that you can only use the camp if you have registered with us in advance.

If you are unable to fill out the form, please contact us by email (barrierefrei@meraluna.de). Registration closes two weeks before the start of the event.

Registration

Have you registered yourself and your friends for the Special Needs Camp? Then come together at one of our counters. There you will receive your festival wristbands, the Carpass, and further information.

Note: You and your friends will all need their own festival pass – except for the free companion.

If you are arriving by car, please go to our Guest Check-In in Hall 39. The check-in is accessible via paved paths without steps. Parking is available on-site.

If you are arriving by shuttle bus, we recommend the counter at the Ticket Office / Bands East. This counter is not accessible by car and is located on a meadow.

You will receive detailed information about the location of the counters and how to reach them via email a few days before the festival.

You do NOT want to stay overnight or park at the Special Needs Camp, but you are bringing a free companion? You can come to any of our entrances and receive your festival wristbands there. Simply bring your ticket and your disability card. Please note that we can only check in your companion if they arrive with you.

If you have any questions about the tickets, the admission or the visit of the M’era Luna Festival, please contact us by mail: barrierefrei@meraluna.de or by phone via our hotline: +49 1806 853 666 (Mon. – Fri. 11:00 – 15:00 / €0.20/call from a landline, mobile max. €0.60/call)

To make the festival experience as comfortable as possible for our guests with disabilities, we have created the "Special Needs Camp." To take advantage of this offer, you must fill out our registration form under the "Registration" section.

In addition to your companion, you can bring up to three more friends with a valid festival pass to the "Special Needs Camp." This means a total group size of up to five people is allowed.

To charge your medical or electronic assistive devices, there is also a power supply available at the "Special Needs Camp." The nearest socket may be a bit further away, so please bring an outdoor-compatible extension cord (50 m).*

Please note that the "Special Needs Camp" is explicitly a voluntary service for our guests with disabilities.

Of course, you are also welcome to camp in the regular areas. However, please be aware that these areas have only limited accessible sanitary facilities and no power supply. Additionally, the distances between locations may be relatively long.

*Please note that we can only provide power (240 volts) up to the distribution box, which may be up to 50 meters away from your campsite. Power usage is strictly limited to charging medically necessary devices. For safety reasons, we must limit the maximum output of each socket to 1,000 watts. The power is locally generated and therefore susceptible to disruptions and voltage fluctuations. We assume no liability for the use of the power source or for any damage to devices caused by voltage fluctuations or outages. We reserve the right to temporarily suspend power supply for safety reasons in extreme weather conditions.

The M'era Luna takes place primarily outdoors on a runway surrounded by meadows and fields. The terrain may be sandy, muddy, or rocky in some places.

Cable bridges will be installed in some places on the event grounds (infield). We are striving to install flatter cable bridges along the main paths to make the routes more comfortable for you, but this is not possible everywhere on the site. However, there is usually always an alternative route to avoid cable bridges.

In front of the main stage, to the left of the stage (facing the stage), you'll find two platforms for wheelchair users and people with short stature, with a maximum of one companion. The platform is accessible via a ramp. Depending on capacity, guests with disabilities but not wheelchairs may also be able to use it. Wheelchair-accessible portable restrooms are also located directly next to the platforms, available to our Special Needs Camp guests, regardless of their disability.

At the Special Needs Camp, you'll find a wheelchair-accessible restroom station. This station features step-free access and a spacious flush toilet and shower. Wheelchair-accessible portable restrooms are also available at the Special Needs Camp.

At the campsites and in the infield, you'll find a wheelchair-accessible portable restroom at every restroom station. These are wheelchair-accessible and slightly larger to allow for transfers from/to a wheelchair.

You can bring your medication to the festival without any problems. A doctor's certificate of necessity for prescription medications ensures that you can bring them to the festival and event area.

Medication that needs to be kept refrigerated can be handed in to the medical staff in the medical tents. The medicines will be safely stored there for you.
 

It is possible that the shows may use strobe and lighting effects that may cause epileptic seizures in some people.

Our security service is there to help you with words and deeds. If you feel uncomfortable for any reason or need help, our staff, recognizable by their red vests, will be happy to assist you. There are also paramedics on site who can help you at any time. 
In case of a medical emergency, call 112 - if you don't have a cell phone, ask others to make the emergency call or talk to a steward. If you ever feel uncomfortable or overwhelmed, you can always ask any person working onsite for “Panama” or directly contact our Panama-Guides.
 

To protect your pet and other visitors, assistance dogs are unfortunately not allowed.